June 9th 2022 – NACA Meeting

June 9th 2022 – NACA Meeting

Thursday, June 09, 2022 8:00 AM – 9:00 AM PDT

Membership is invited to join the monthly NACA Board Meeting

Every 2nd Thursday public meeting

Log into your member portal for the zoom link on the calendar.

NACA Appointment-based Intake Question and Answer

Q: Why did NACA write and share this statement?
A: We know that many pets who enter shelters could have been helped in other ways – through pet support services, proactive return-to-home programs, TNR/SNR, etc. Reducing shelter intake by helping solve pet-related problems is good for communities and is the most responsible use of taxpayer funding. In addition, if more pets can be served in their homes and neighborhoods, the animal shelter can provide better care and outcomes for the pets who truly do need to enter the shelter. The result of appointment-based intake should be better service to pets and people in your community. This statement was created to support public shelters in implementing these practices and inform policymakers about the benefits.

Q: Do you believe animal shelters should turn pets away from intake, except in emergency
A: No. What the NACA statement recommends is that shelters pursue alternative avenues to intake for non-emergency situations and provide a way for people to contact the shelter before bringing in a pet so they can talk with a staff person or volunteer to determine if there is another option for the pet and to make an intake appointment if there is not another viable option.

Q: We have no one on our staff who can answer a telephone or respond to e-mail. Appointment-
based intake seems to rely on a person who can make an appointment. Does this mean we can’t
follow your recommendation?
A: We recognize that not every agency has the privilege to have a dedicated staff member to provide counseling and support and make intake appointments when necessary. If you’re in this situation, you may consider starting a volunteer pet support program, to train and utilize volunteers to provide alternatives to shelter intake to people who come to the shelter. They can even set up a table or work with your admissions staff to help people access resources that can help them keep their pets.

Q: I’m firmly against appointments, but I do support helping people keep their pets out of shelters.
Why is the appointment a necessary part of this?
A: The short answer, is that the act of scheduling non-emergency intake through an appointment system is not the most important part of the NACA statement. However, the appointment system gives the shelter the opportunity to intervene in the intake before the pet and person show up at the door. We know that once people are at the shelter, they have already come to a place of emotional separation that makes it harder for interventions to be effective. In the case of found animals, the animal has also been removed from its neighborhood of origin and the opportunity for a local reunion may have been missed. Ideally, a good pet support system should have remote AND in-person pet support to help people whether they call first or just show up. Appointments are very useful to shelters because they give the organization time to speak with pet owners or finders to get the most important information to prepare for intake of the pet or to help keep the pet in its home or community.

Q: Your statement doesn’t specify how long people should have to wait for an intake appointment.
What is your recommendation about this?

A: It depends, different communities have different thresholds, and some places have intake appointments on the same day whereas, in others, people wait longer to bring in pets. It also depends on the resources you have to manage intake and the capacity of your shelter. During June, when your shelter is 10% above capacity for care, you may ask people to hold pets for several weeks. As always, regardless of how long your intake wait time is, your organization should always immediately accommodate pets who are truly unable to be held and for whom no other viable options exist. Finders and local shelters should work closely with each other to ensure they’re following
ordinances and recommendations for giving lost pets the best chance possible before they are rehomed.

Q: If someone cannot make an appointment, and needs to bring a found pet in immediately, do you
suggest we tell people to leave the pet where they found it?

A: It depends. In situations where pets or people are at risk, immediate intake is recommended. Some same day, “popup” appointments should be received to accommodate such situations. Where there is no immediate threat, an assessment should be made balancing the risks of admission with the risks of remaining in place. For instance, a dog found running loose on a busy street should be prioritized for admission while a freeroaming cat that has been spotted chronically in the area can generally be safely deferred or redirected to other services.

Q: Won’t fewer people want to help a lost pet if they think they have to hold it instead of being able
to bring it to the shelter? Couldn’t this cause the public to look away and leave needy pets on the

A: There are many animal shelters big and small, urban, and rural, that have been practicing appointmentbased intake for multiple years. There is no evidence to suggest that people are less likely to help a pet if they will be asked to be part of the solution to getting that pet home, rehoming it, or in cases of owner surrender, be given options to keep their pet. Managed admission may actually help shelters reach people who avoided contacting the shelter in the past for fear the pet might be euthanized. Appointmentbased intake allows a conversation to take place resulting in a balanced assessment of the needs of the animal, the finder or owner’s ability to participate in solutions, and the shelter’s capacity. Importantly, the shelter must always be available to take in pets when there are no other viable options, or a person is unable or unwilling to help. In the past, people may even have avoided contacting the shelter for fear the pet’s welfare would be compromised. Managed admission allows a conversation to take place resulting in a balanced assessment.

Q: I can understand implementing appointments for owner surrenders, but I don’t agree with stray
finders having to make appointments. Why did you include stray and lost pets in your statement
A: Recent research has shown that most dogs are found close to home and that dogs are more than ten times as likely to be reunited with their families through neighborhood-based connections versus a call or visit to an animal shelter. Offering even a same-day appointment for finders can provide the opportunity to have a conversation and see if the finder is willing to ask around the neighborhood or take other steps to look for the owner locally before bringing the dog in. Posting on social media or other lost and found website scan result in finding the owner within minutes, in some cases more conveniently and quickly for both parties as well as bypassing a shelter stay for the dog. If the finder is unable to hold the dog for even a short time, an instant appointment can be provided and capacity for these should be ensured.

Q: I heard animal shelters are closing their doors to intake and using your statement to justify this. How would you respond to that allegation?

A: The NACA appointment-based intake statement is intended to help animal services agencies create intake policies and practices that help keep pets with their families and to get more lost pets home faster. It is not the purpose of this position statement to recommend that shelters close to intake by any means, on the contrary, managed admissions and intake by appointment recognizes the critical importance of shelters maintaining the capacity for exigent situations including sick, injured, dangerous,and displaced animals. However, all organizations have an upper limit to their capacity to maintain minimum standards for the safety and health of the animals in their care. In a time of historic staffing shortages, some shelters have been forced to make difficult decisions regarding the types of animals that can be safely accommodated.

Q: What is wrong with just taking in all the pets that come to the door? That’s what we’re mandated
to do so we’re neglecting our duties if we don’t.

A: All organizations have an upper limit to their capacity to maintain safe and healthy conditions for the animals and people in the facility. Like hospitals and veterinary clinics, shelters should exercise a thoughtful process to ensure capacity for exigent cases (sick, injured, dangerous, and displaced animals, owners, or finders in crisis) and provide options for those animals that can’t be immediately accommodated safely.


Humane Highlight – Chris Meyer

Chris Meyer
Charlotte-Mecklenburg Police Department Animal Care & Control Division

Chris is an enforcement Officer for Charlotte-Mecklenburg Police Department Animal Care & Control Division. He has been in this position for two years. During this period, he has been assigned to several specialized units within the organization from H.A.S.S, Investigations, and E.R.T. His cases range from assisting pet owners within the community in obtaining rabies vaccinations, dog houses, and tethers, to enforcing Animal Cruelty Misdemeanors charges and other City and County ordinances.

Officer Meyer takes pride in serving his community. He believes that enforcement and education go hand in hand to improve animal welfare and community relations. Officer Meyer is passionate about the Organization’s Mission to Animal welfare in both the Shelter and Field environment. He strives to provide support to not only the animals and citizens he serves but also to his coworkers.

Officer Meyer obtained a bachelor’s degree in Criminal Justice from the University of North Carolina at Charlotte. He has also completed the NCAF Animal Welfare Professional Certificate level I to better himself within the profession.

Prior to his employment with Animal Care & Control, Officer Meyer served over 9 years in the United States Marine Corps and deployed four times during his time in the Marines. He is now a Military Police Officer in the North Carolina National Guard. He has deployed twice for Hurricane assistance.

Officer Meyer is a proud dog dad to the Great Pyrenees named “Bear”. When he’s not at work, he can be found on a golf course or cheering on one of his New York sports teams (Islanders, Yankees, Jets). He has adopted the Charlotte Hornets as his hometown team due to his time working as a Guest Experience Supervisor for the Hornets Sports and Entertainment Organization.

When asked Chris said “Being a member of NACA to me means that I am a member of a passionate and professional group of people who truly care about the safety and well-being of animals in the field and shelter settings. As a member of NACA, I have the ability to become technically and tactfully proficient within the Animal Welfare profession to better myself, my peers, and the community that I serve.”

Thank you, Chris, for the amazing work, dedication, and compassion you show every day! NACA is proud to feature you as the May 2022 Humane Highlight!

Fallen Animal Control Officer Memorial

Fallen Animal Control Officer Memorial

National Animal Care & Control Association (NACA) and Code 3 Associates are proud to announce the re-unveiling of the Fallen Animal Control Officer Memorial. NACA built the memorial to honor Animal Control Officers that were killed in the line of duty. Since moving from its physical headquarters, NACA and Code 3 Associates have partnered to re-erect the monument and we are excited to announce that the memorial will be back on display in late 2022. The NACA memorial, complete with the fallen officers’ names, will be on display at the Code3 Associates Head Quarters in Longmont Colorado for the animal control community to pay respects to the fallen.

#ACOAppreciationweek2022 #nacaaco


April 2022 NACA Humane Highlight!  

Sam Torres
St. Clair County Animal Control

This month NACA is proud to feature member Sam Torres! Sam started volunteering at St. Clair County Animal Control when she first moved to Michigan. She immediately fell in love with the animals, though she is a dog person she loves all animals! As soon as a position opened for hire, she knew this was the right job for her and applied right away. Sam says “I get so much satisfaction when the animals find homes! I now help to network the animals for my facility and volunteer my photography skills at other facilities to help get animals adopted faster.” Last January, Sam successfully received her ACO certification, although I am still working as an animal care tech, she has amazing plans for the future of her career and animal welfare!

Sam noted “being a NACA member means having access to training and opportunities to help better myself in this field. I love learning more and bettering myself.” 

Thank you, Sam, for your hard work, dedication, and compassion for the animals and everyone around you! You are a superstar, and we are proud to honor you as the April 2022 NACA Humane Highlight!  


NACA CEU Process Update!

NACA is so excited to share with you that we have updated and streamlined the process for NACA certification holders to upload and track required CEUs.


We have enabled a CEU tracking feature available in the member portal dashboard – simply log in, upload, and submit! An easy way for you to track, print transcripts, and ensure you are meeting the requirements for recertification!


 The process will remain very similar, the biggest change is that NACA has created a CEU tracking form for you to download and use to track your CEUs. Simply download, fill out the CEU form, and submit via email prior to expiration.


Q: I have never seen the CEU requirements, is this new?

A: No, NACA previously required CEU submission every 3 years to maintain certification in good standing. This change only affects the submission process.

Q: What if I have already submitted my CEUs through the existing website?

A: Any submitted CEUs prior to (3/28/2022) will be automatically added for you, you will not need to re-submit. Non-Members will need to submit the full report upon expiration of the 3-year certification cycle.

Q: What if I have taken but not submitted my CEUS in a few years? Do I have to recertify?

A: No. If you have a record of all your CEUs and submit them via the new process, NACA will offer a 1-year grace period for you to submit your backdated CEUs.

Q: Why a new process, what was wrong with the old process?

A: The new process is streamlined and supports easier tracking for the certificate holder. In addition, this process ensures that Nationally Certified ACOs have the ability to self-report all CEUs and be able to easily access their own personal records.

Q: I need a place to track other CEUs as well (for other NON-NACA certifications), can I use this same tracking feature?

A: YES! This tracking feature is an added benefit for NACA Members and can be used to track all CEU certifications. From this feature, you can export your transcripts and use them however you need.

Q: I am not a member of NACA, can I use the tracking feature as well?

A: No, the tracking feature is only available for members with an active account. The process for non-NACA members will remain very similar to how it is now, with the submission being emailed. Non-NACA members can access the excel template from our website in which to track CEUs and will be required to submit via email.

Q: What if I have never completed any CEUs, is my certification still valid?

A: No, NACA previously required CEU submission every 3 years to maintain certification in good standing. If you have no record of any CEUs you will need to recertify. Email us if you have questions or want to talk about your specific situation, we are happy to connect!

Q: My department doesn’t have the budget for travel currently so I may not be able to meet the requirements, how will I get my CEUs?

A: The limits posted in the policy are the maximum limits allowed in any one area and there is no requirement that the training be in person. There is not a minimum and the CEUs can be a mixture of items to equal 30 total, 10 per year. In addition, the core competency areas were added to expand the types of training that an officer can do that would count as an approved CEU. An example is below.

Year 1: 10 CEUs webinar
Year2: 5 other, 5 online
Year 3: 5 webinars, 5 other, or any combination thereof

Have additional questions? Feel free to reach out to us! We thank you for your commitment to continuing to set the standard and lead the way in animal care and control!

Are You Prepared For Ukrainian Pets In Your Jurisdiction?

Are You Prepared For Ukrainian Pets In Your Jurisdiction?

As the chaos and unrest in Ukraine continues, we anticipate more families with pets will flee to safety here in the United States. Just yesterday, we learned a European airline flight landed in a major US city with a Ukrainian refugee and their dog. Airline personnel were unaware of which agency to contact, or the protocols involved with bringing a Ukrainian pet into the country. Ukraine is one of the countries listed as High Risk for Rabies by the Center for Disease Control.

To help your agency plan for potential refugees and their pets entering your community, the National Animal Care & Control Association, The Association for Animal Welfare Advancement, and the University of Wisconsin Shelter Medicine Program, are recommending Animal Care and Control agencies across the country prepare for the possibility of refugee families with pets seeking emergency entry into the United States traveling through international airports or borders.

Your agency might be required to help pets owned by Ukrainian refugees in this situation, most traveling from a European country that might have relaxed pet vaccination requirements. As animal welfare professionals we strive to provide service and safety to the public and animals. By being prepared with local, state, and federal procedures to assist with transportation, animal housing, supplies, and veterinary care, your agency can lessen the impact on families and help keep pets with their people.


  • Review and update your Preparedness Plan
  • Connect with local government agencies within your area to stay informed of protocol changes
  • Contact Customs with the international airport(s) in your jurisdiction as well as Border Patrol to ensure relationships are established, policies are clear, and contact information is accurate
  • Please know that the CDC is making exceptions to the current ban on a case by case basis for family pets and individuals can reach out to cdcanimalimports@cdc.gov for information on allowing their dog into the US.
  • Ask your shelter veterinarian to attend National Shelter Rounds on Tuesday, March 22 at 4 pm Eastern/ 3 pm Central/ 1 pm Pacific to learn more about how veterinarians should respond

Together, we can help ease the suffering and stress of Ukrainian refugees seeking sanctuary in the United States by helping them keep their pets and out of shelters. 

March Humane Highlight

Lorien Clemens
PetHub, Inc

Lorien Clemens is the co-founder and CEO at PetHub, Inc. She joined PetHub in June of 2011 as the start-up was in its beginning stages. She has guided PetHub to its wins of multiple pet industry awards, including two Dog Fancy Magazine Editors’ Choice Awards, the PetAGE Magazine Retailer Silver Select Award, and two Pet Business Magazine Product of the Year Awards for its unique digital ID tags and online services. Most recently, PetHub was named one of Business Insider Magazine’s 50 Coolest New Businesses in America. Individually, Lorien was honored by PetAge Magazine as one of the pet industry’s Women of Influence. She was also named the Pet Industry Network’s 2014 Pet Industry Woman of the Year and was a keynote speaker at their national conference. Nestled in the woods outside of the tech-mecca of Seattle, Washington, Lorien lives with a Boston Terrier, two cats and her husband, a true nerd in his own right and 2 year-old son. An avid fan of science fiction and die hard technophile, she loves investigating new, exciting tech trends and all things geeky and pet related.

For PetHub, we deeply value our membership with NACA and the relationships we’ve built there. As we continue to improve our product and build ancillary support products and systems, the connection with the network of animal control officers has been tremendous. They allow us to better understand challenges faced in the field, and explore solutions on how we can help them overcome those challenges. NACA has also been a great resource that helps us keep a pulse on RTH and animal welfare trends, and the content collaborations we’ve had with NACA and their members for lost pet prevention, recovery and emergency preparedness have been awesome!

Animal Care Expo 2022 Registration Discount

Animal Care Expo 2022 Registration Discount

Animal Care Expo 2022! NACA Members get a $25 registration discount which you can use when registering for the in-person full conference. Simply login to your NACA membership area to retrieve the code!

This year’s conference offers 11 tracks, over 80 professional sessions and will bring together animal welfare professionals from across the globe. Animal Care Expo brings innovative ideas, ground-breaking content, and networking opportunities to animal welfare colleagues.

February Humane Highlight

Jenn Rauzan
Peoria Police Department Animal Control

I served as a Communications Specialist (911 operator/police dispatcher) for the Peoria (AZ) Police Department for ten (10) years before becoming the department’s Police Community Services Supervisor in 2018. As a Community Services Supervisor, my section manages animal care and control, crime prevention and educational programs offered by the department, and the volunteer program. In addition to Community Services, I serve on the departments Crisis Negotiations Team. Animal control is staffed with five full-time Animal Control Officers. The unit responds to calls of animals disturbing, loose animals, animal cruelty cases, injured animals, and a host of other situations involving domesticated and wild animals. Peoria’s Animal Control Officers are civilian employees authorized to investigate and enforce the Peoria City Codes and ARS pertaining to animals. Our Animal Control Officers are dedicated to providing humane treatment for all animals in their care, and each Officer receives specialized training by the National Animal Control Association in animal safety, handling, first aid, apprehension techniques, and capture equipment. Their shifts are seven days a week in addition to emergency on call after hours. They also host animal wellness clinics for the residents of Peoria with the generous support of Fix.Adpot.Save. . I am privileged to work with Stephen, Samantha, Samuel, Megan, and Brittany five of the most amazing hard-working individuals. Their dedication to the profession and department, customer service, and passion for the job is humbling and I am honored to work with them each day.

I most enjoy the NACA trainings that are offered and personalized for the animal control profession.