Candidate Q&A: Chris Lutgen

1. What motivated you to apply for a position on our board, and what unique perspective or skills do you believe you bring to our organization?

The motivation to apply for a position on the board of directors is to help ensure the mission statement of NACA is known and implemented, especially among smaller agencies that often are left behind. These smaller agencies need support to grow their personal development and better serve their communities. This growth also allows agencies to show their city and town leaders how much they are an intricate part of their communities. I believe that my experience working for both a large and small agency is suited to help train and mentor others to help them grow professionally.

2. What do you see as the biggest challenges facing animal care and control today, and how would you use your position on the board to address these challenges?

The biggest challenges facing animal care and control today is a two-part issue. I believe the first part is how Animal Control Officers are perceived from the communities they serve. I believe that communities through education could understand the service provided to protect and give animals a voice. In my experience, animal control officers are the first on scene to investigate animal cruelty. Many times, animal cruelty is an underlying crime to other ongoing issues such as domestic violence, child neglect and or abuse, etc. The second part is animal care with shelters across the country experiencing overcrowding of shelters. This leads to technicians who care for the animals being burned out and suffering from compassion fatigue. I believe we need to make a strong push to educate our communities on spay and neuter clinics. Through education the community would be made aware of low-cost options to achieve manageable levels to the shelter.

3. How do you plan to engage with our stakeholders—such as NACA members, partner organizations, and local governments—to build support for our initiatives and goals?

I plan to engage with a clear line of communication. I would make myself available to our members and help engage local government to support not only NACA initiatives and goals but those of our stakeholders.

4. What is one innovative idea or initiative you would like to propose to the board to help improve our impact or reach? How would you envision implementing it?

My initiative would be to help get more protections, rights, and training for animal control officers. This would be done by working with national or state-level legislative lobbying groups. Over the last several months I have started doing this with a state-level lobbying group in Arizona. One of the bills would make it a felony to assault an animal control officer such as with peace officers, firefighters, medical workers, etc. The other bill being worked on is to require mandatory training for all Animal Control Officers to help lend credibility to our profession.

Candidate Q&A: Dr. Christina Avila

1. I applied for a position on your board because I am deeply passionate about animal welfare and have a wealth of experience in the field as a vet technician, animal control officer, and supervisor. My unique perspective comes from my extensive background in both medical and operational aspects of animal care, as well as my doctorate in business administration, which equips me with strategic planning and management skills. I believe I can bring a well-rounded approach to the organization that combines both practical knowledge and business acumen. My perspective on animal welfare is also influenced by my cultural upbringing, which has instilled in me a deep sense of respect and empathy towards different cultures and their relationships with animals. Growing up in a diverse community, I have learned to appreciate the various ways in which different cultures view and interact with animals. I understand that attitudes towards animals can vary greatly depending on cultural beliefs, traditions, and customs. In my work as an animal control officer and supervisor, I approach each situation with an open mind and a willingness to learn from and respect the cultural backgrounds of the individuals involved. I strive to find common ground and create a dialogue that promotes understanding and collaboration, rather than judgement or criticism. I believe that by recognizing and respecting the diversity of cultural perspectives on animal welfare, we can work together to find meaningful and effective solutions that benefit both animals and the communities they inhabit. By fostering empathy, understanding, and mutual respect, we can create a more inclusive and compassionate approach to animal welfare that transcends cultural boundaries.

2. The biggest challenges facing animal care and control today include animal overpopulation, lack of resources, and community education. As a board member, I would leverage my experience to implement and advocate for programs focused on spaying and neutering, community cat management, and responsible pet ownership. Additionally, I would work towards securing partnerships and funding to address resource limitations and enhance our services.

3. To engage stakeholders such as NACA members, partner organizations, and local governments, I would prioritize open communication, collaboration, and transparency. I would actively participate in conferences, meetings, and networking events to foster strong relationships with key stakeholders. I would also seek feedback and input from these groups to ensure our initiatives align with their needs and priorities.

4. One innovative initiative I would propose to the board is the implementation of a mobile spay and neuter clinic to reach underserved communities and reduce pet overpopulation. This initiative would involve equipping a vehicle with surgical facilities and a team of veterinary professionals to provide low-cost or free spay and neuter services in areas with limited access to veterinary care. I envision collaborating with local governments, animal welfare organizations, and community groups to identify target areas and establish a sustainable operation plan for the mobile clinic. This initiative would not only address a critical need in the community but also enhance our organization’s reach and impact. I would also explore Community Education Programs: Offering workshops, seminars, and outreach programs to educate pet owners on responsible pet ownership, proper pet care, and the importance of spaying and neutering.  Humane Education in Schools: Collaborating with local schools to include humane education in their curriculum, teaching children about animal welfare, empathy, and responsible pet ownership. Animal Behavior and Training Programs: Providing resources and training classes for pet owners to address behavioral issues and strengthen the bond between pets and their owners. Community Outreach Events: Organizing adoption events, fundraisers, and community outreach programs to raise awareness about animal welfare issues and promote adoption from shelters. By implementing these initiatives in addition to the mobile spay and neuter program, we can further enhance animal welfare in your community and ensure the well-being of all animals.

Candidate Q&A: Sarah Hock

What motivated you to apply for a position on our board, and what unique perspective or skills do you believe you bring to our organization?

I was motivated to apply for the position on the NACA board for several reasons. Personally, NACA’s mission and vision resonate with my own beliefs and values regarding leadership in animal welfare. I am a strong advocate for professional development and growth at all levels in the animal welfare industry, always aiming to promote its professionalization. I prioritize the safety and well-being of staff, implement best practices, increase positive outcomes for animals, improve standards in field response, and believe in a proactive approach to serving my community.

Over the past 20+ years, I have worked in various positions and departments in different organizations nationwide. This experience has given me an understanding of the dynamics and needs of different roles and departments within an organization and the commonalities and unique challenges that different communities face in addressing the needs of people and pets. While communities across the country may have similar problems, the approach of animal welfare professionals, animal control officers, and agencies can differ significantly based on the community’s socioeconomic status, makeup, and cultural differences. Within these differences and commonalities, we can unite to advocate for the greater good and effect positive change within our communities.

I am actively involved in animal welfare initiatives and legislation at both the local and state levels, working to protect the animals we serve and the people in the communities connected to these animals. Advocating for my chosen profession nationally would continue my lifelong work to advance this profession. My well-rounded experience allows me to understand and appreciate diverse viewpoints, fostering discussions that generate exciting ideas. I strive to create a culture where everyone asks questions, offers solutions, describes situations, and raises issues, enabling us to work together to find solutions, explore different paths, and determine the best course of action.

What do you see as the biggest challenges facing animal care and control today, and how would you use your position on the board to address these challenges?

The field of animal care and control is currently facing several significant challenges, including the industry’s professionalization, funding difficulties, public perception, and outdated laws.

While notable advancements have been in professionalizing the animal care and control industry, there are still discrepancies among agencies regarding uniform professional standards, training, and knowledge. A significant issue is the lack of support for animal control officers and other animal welfare professionals working in the government sector to pursue professional development and continuing education. Many agencies struggle with limited resources, impacting their ability to provide adequate care and implement effective programs, including professional development.

There is a significant communication gap between animal control agencies and the public, leading to misconceptions about the nature and scope of our work. Animal control is often unfairly associated with outdated terms such as “dog catcher,” and there is a prevailing perception that our role has limited impact. Furthermore, despite being first responders, we lack recognition and acknowledgment of this critical aspect of our work. The link between animal-related crimes and broader criminal activities is frequently underestimated due to negative perceptions of animal control. Additionally, there is a pervasive belief that animal control is a simplistic field requiring minimal expertise.

Effective animal care and control also require strong legislative support. I aim to advocate for and develop policies that promote the humane treatment of animals, provide support for animal shelters, and enforce animal cruelty laws more strictly.

I believe we can make significant strides in improving animal welfare and the animal control profession by addressing these areas. If elected to the national board, I would advocate for these changes at both local and national levels, ensuring the continuation of our progress while pushing for wider awareness of our industry and our work.

How do you plan to engage with our stakeholders—such as NACA members, partner organizations, and local governments—to build support for our initiatives and goals?

As a board member of NACA, my goal is to actively engage with stakeholders in meaningful ways and represent NACA in a professional manner. I aim to understand their concerns and ideas, foster mutual respect, and gain support for new policies while improving public awareness and fostering partnerships for resource development. I would meet with stakeholders and partners to address shared initiatives and goals, legislative priorities, and professional development. I will also advocate for our organization, membership base, and profession when necessary. Furthermore, I will advocate to ensure representation from various stakeholders to receive input on critical issues from all points of view. To foster a collaborative and solution-oriented environment, I will be transparent about successes and challenges.

I believe it is crucial to establish systems for stakeholders to provide ongoing feedback on our efforts so we can regularly evaluate our priorities and approach as needed to ensure the continued progress of our mission, vision, and values. This will allow us to inform stakeholders about our activities, decisions, and outcomes to build trust and maintain transparency.

What is one innovative idea or initiative you would like to propose to the board to help improve our impact or reach? How would you envision implementing it?

I’m passionate about technology and I’m curious about how AI could assist animal control officers (ACOs). AI could be incredibly beneficial in day-to-day operations and humane law enforcement. Here’s where I believe AI could be most effective:

Animal Identification – Companies like Petco’s Love Lost are already using facial recognition for animals through AI to identify lost or stray animals by matching them with their owners or shelter databases.

Automation & Data Management – AI-powered systems could prioritize and assign calls to ACOs based on urgency, location, and available resources, optimizing their routes and reducing response times. Additionally, AI could streamline the process of documenting cases, such as handling incident reports, permits, and citations, allowing officers to spend more time in the field and less time on paperwork. AI could also help animal shelters by automating the intake process, tracking animal health, and recommending adoption matches based on personality profiles or past behaviors.

Our workloads are the biggest barrier to performing our jobs. I would love to see how we, as animal control agencies, could spearhead the adoption of adaptive technology to help us streamline our everyday processes. This would enable us to better serve our community and the pets and people within it.

Candidate Q&A: Angela Miedema

1. What motivated you to apply for a position on our board, and what unique perspective or skills do you believe you bring to our organization?

My motivation for applying to the board of directors for the National Animal Control Association comes from a strong desire to further the development and learning opportunities for animal control officers, while highlighting the vital work that enforcement teams perform nationwide. Having worked in animal welfare for over 15 years—starting as a kennel technician, veterinary assistant, animal control officer, kennel manager, animal behaviorist, mounted police officer, and now Director—I bring a unique, well-rounded perspective to the field. I’ve seen firsthand the multi-faceted challenges faced in our profession,particularly in enforcement.

What sets NACA apart is its unwavering focus on animal control enforcement, something that’s becoming rare in many animal welfare organizations today. My goal is to ensure that we continue prioritizing development and training opportunities for animal control officers, while recognizing the critical role animal sheltering plays. However, there are already abundant resources directed toward sheltering, and we must not lose focus on supporting the enforcement side of animal welfare.

I have witnessed the disparities in training between animal control officers and other enforcement professionals, and I’m confident that we can further enhance officer preparedness with additional safety training and resources. With my master’s in business administration and expertise in digital marketing strategies, I can not only contribute to improving officer training and education but also help bridge the gap in the public’s understanding of what we do. It’s crucial to shift the outdated “dogcatcher” perception and elevate the status of animal control officers through public awareness and professional standards.

As a candidate for the NACA board, I would draw on my comprehensive experience in enforcement, sheltering operations, animal behavior, and more to elevate the profession. My proven success in expanding services in both urban and rural areas, fostering collaboration, and implementing best practices uniquely positions me to bring fresh insights and a strong commitment to advancing the goals of NACA.

2. What do you see as the biggest challenges facing animal care and control today, and how would you use your position on the board to address these challenges?

One of the most pressing challenges in animal care and control today is the overwhelming number of high-needs animals entering shelters, particularly large dogs. This is largely driven by housing restrictions in many communities, where pet owners are often forced to surrender their animals due to size or breed limitations. As a result, shelters are increasingly filled with large dogs that face barriers to adoption. Compounding this issue is the behavioral condition of many intakes. The pressure to meet the “no-kill” standard, which sets a 90% live release rate, is difficult to achieve when animals display serious behavioral concerns, and the resources to address these are limited. Many communities lack certified professional dog trainers and behaviorists, and much of the critical socialization period for dogs occurs before 16 weeks of age, leaving older animals with fewer pathways to successful placement.

As a Certified Professional Dog Trainer (CPDT-KA) and a Director with an MBA focused on digital marketing strategy, I am prepared to bring innovative solutions to these challenges. My experience as the first full-time animal behaviorist for Orange County Animal Services in Orlando, FL, gave me the opportunity to develop behavioral pathways for dogs with serious concerns, ensuring more successful adoptions. In addition, I have demonstrated the power of digital tools to improve placement outcomes. For example, after joining Volusia County, I created a feature video for a contracted partner’s longest resident—a dog with severe behavioral issues who had been in the shelter for over 400 days. By leveraging social media and strategic marketing, we successfully placed the dog within two days of posting the video, and it continues to thrive in its new home.

As a board member of the National Animal Control Association, I would work to expand behavioral resources for officers and shelters, as well as enhance the use of digital marketing and social media to address the barriers to adoption that many high-needs animals face. My expertise in both animal behavior and innovative digital strategies positions me to contribute meaningfully to the board’s mission, advancing best practices and supporting the success of animal control officers nationwide. I am eager to bring these solutions to the NACA and help shape the future of animal care and control through informed leadership and collaboration.

3. How do you plan to engage with our stakeholders—such as NACA members, partner organizations, and local governments—to build support for our initiatives and goals?

To effectively engage with stakeholders—NACA members, partner organizations, and local governments—it’s essential to prioritize clear communication, collaboration, and shared accountability. My approach will focus on three key strategies: fostering relationships, leveraging digital outreach, and driving community-based engagement.

First, I plan to strengthen relationships with NACA members by maintaining open lines of communication. Regular, transparent dialogue through webinars, virtual town halls, and feedback sessions will ensure that members feel heard and actively involved in shaping the direction of our initiatives. I will work to establish a structured feedback loop that allows members to provide insights on training, enforcement, and animal welfare practices, and then incorporate those insights into NACA’s strategic goals.

Second, leveraging my expertise in digital marketing strategy, I will enhance our digital outreach to increase awareness and engagement. By creating targeted campaigns that highlight NACA’s impact, we can broaden our reach to local governments and partner organizations. I’ve witnessed firsthand the power of digital tools—through social media and other online platforms—to engage the public and stakeholders alike. For example, in my role as Director of Volusia County Animal Services, I utilized digital campaigns to address specific challenges, such as long-term animal placements. Similar strategies can be used to amplify NACA’s voice, showcase the value of our enforcement teams, and create momentum behind key initiatives.

Finally, collaboration with local governments and partner organizations is essential for building strong coalitions of support. As someone who has expanded services across both urban and rural environments, I understand the importance of tailored engagement. I will advocate for proactive partnerships that involve local governments in shaping policies that align with NACA’s enforcement and welfare goals, while also emphasizing the need for continued training and development for animal control officers. By fostering joint initiatives and sharing resources with partner organizations, we can collectively work toward improving standards in animal welfare and enforcement, with a shared vision that benefits all.

In summary, I plan to engage with stakeholders through a blend of consistent communication, strategic digital outreach, and collaborative partnerships to ensure that NACA’s goals are fully supported, understood, and embraced across all levels.

4. What is one innovative idea or initiative you would like to propose to the board to help improve our impact or reach? How would you envision implementing it?

One innovative initiative I would propose to the NACA board is the development of a Cross-Training Program between Animal Control Officers and Police Law Enforcement. This initiative aims to bridge the gap in training that animal control officers receive in comparison to traditional law enforcement, while also providing police officers with essential knowledge on animal welfare and handling.

Animal control officers are frequently involved in high-stakes, enforcement-related situations that require the same level of preparedness and safety training as law enforcement. By developing a cross-training program, we can ensure animal control officers receive the additional tactical training, such as de-escalation techniques, defensive tactics, and response protocols that police officers are accustomed to. In return, police officers would benefit from specialized training on animal behavior, handling techniques, and the legal aspects of animal welfare, allowing them to respond more effectively to incidents involving animals where many times an animal control officer may not be as quick to respond due to the differences in team sizes.

This initiative would be mutually beneficial:

For animal control officers, it would elevate their enforcement capabilities, improve officer safety, and enhance the public perception of their role.
For law enforcement, it would equip them with critical knowledge to safely and humanely handle situations involving animals prior the animal control officer’s arrival, reducing the likelihood of harm to both the officers and animals.

To implement this, I would advocate for collaboration with police training academies and law enforcement agencies to develop joint workshops, simulations, and scenario-based exercises. Ideally, official recognition and endorsement from state-level law enforcement agencies would be sought to promote the training as a basic tool for officer safety. Additionally, online modules could be integrated into existing training platforms to make the program scalable and accessible nationwide.

This cross-training initiative would strengthen partnerships between animal control and law enforcement, promote more efficient responses in the field, and ensure that both animal control and police officers have the skills needed to keep both animals and communities safe.

NACA Board Member Election Policies & Applicant Requirements

Ongoing Call for Qualified and Passionate Leaders

The National Animal Care & Control Association (NACA) welcomes expressions of interest from professionals who are passionate about advancing the animal care and control profession at the national level. We accept board member interest year-round, and if a candidate meets our criteria and aligns with an identified need, we will reach out directly.

What Board Members Do

Board members help guide the strategic direction, financial oversight, and leadership of the organization, while serving as champions for professionalism and unity across the industry.

We Seek Individuals With Experience In:

Animal law or animal cruelty/criminal investigations
Nonprofit finance and strategic budgeting
Board governance and leadership development
Public safety or municipal government operations
Diversity, equity, and inclusion (DEI) strategy
Emergency management or disaster response
Marketing, communications, or digital engagement
Fund development, sponsorships, or philanthropy

Eligibility Requirements:

Minimum of five years of experience in animal care and control
Be a current NACA member in good standing
Employed by or actively support a relevant government or nonprofit agency
Sign the Duties of the Corporation Agreement
Submit to a background check

Download Board of Director Responsibilities

This is a working board, and members are expected to actively engage in meetings, committee work, and occasional travel to support national initiatives.