Field Forward
Shelter & Field Assessment + Process Improvement Workshop ProgramNACA’s New Approach to real-time process improvement
NACA’s process improvement program is designed to create meaningful, lasting change in animal services. This model combines a department assessment with an interactive, officer-led workshop that turns real-world challenges into actionable solutions.
Unlike traditional top-down training, this program gives officer the lead. Teams identify what’s working, what’s not. and collaborate across roles to build a roadmap forward. With ride-along’s, interviews, and data reviews, this assessment provides an authentic view of agency operations, ensuring solutions that are practical and grounded in reality.
The result? Stronger communication, greater buy-in, and real improvements that teams can put into practice right away.
Coming in 2026
Program Highlights
Department Assessment – Data review, interviews, and field observations to understand current challenges.
Officer-Led Workshops – Frontline staff drive discussions and solutions, fostering ownership and engagement.
Hands-On Problem Solving – Focused sessions to streamline processes, improve communication, and boost efficiency.
Real-Time Action Plans – Teams leave with clear, practical steps for immediate implementation.
Collaborative Approach – Builds trust, buy-in, and long-term cultural change from the ground up.
Starting in 2026, NACA will select a limited number of shelters and field services agencies to participate in this program each year.
