The Importance of Training
Animal Control Officers make four times the public contact of other law enforcement officers . . . .
4 times the exposure = 4 times the liability.
SPECIALIZED TRAINING GENERATES ...
- Improved Service
- Enhanced Image
- Reduced Liability
- Increased Efficiency
Image, service, liability, cost and an effective program are impacted more by proper training than any other factor.
A well trained employee will display the proper image because
they have learned what image is and understand its necessity and
Service is improved when an employee is trained to know what to
do and how to do it correctly. Dealing with the public is one of the
most difficult responsibilities an employee can be assigned. An
untrained employee can be an embarrassment and a liability.
Deputy Sheriffs and Police Officers make numerous public contacts
during their shifts, but Animal Control Officers make four (4) times as
many contacts during the same time period. Result: 4 times the exposure equals 4 times the possible liability.
An effective program is no accident. No program was ever
successful without well trained personnel. Personnel cannot be held
accountable for making mistakes if they have not been instructed on what
they are to do and trained how to do it properly.
The National Animal Care & Control Association (NACA) was formed in 1978
for the express purpose of assisting its members in performing their
duties in a professional manner. One method of accomplishing this goal
is to make personnel training programs available. This training must be
designed to prepare animal control personnel for the challenges of
solving the animal/people problems in today's world.