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The Importance of Training

Animal Control Officers make four times the public contact of other law enforcement officers . . . .

4 times the exposure = 4 times the liability.

SPECIALIZED TRAINING GENERATES ...

  • Improved Service
  • Enhanced Image
  • Reduced Liability
  • Increased Efficiency

Image, service, liability, cost and an effective program are impacted more by proper training than any other factor.

A well trained employee will display the proper image because they have learned what image is and understand its necessity and usefulness.

Service is improved when an employee is trained to know what to do and how to do it correctly. Dealing with the public is one of the most difficult responsibilities an employee can be assigned. An untrained employee can be an embarrassment and a liability.

Deputy Sheriffs and Police Officers make numerous public contacts during their shifts, but Animal Control Officers make four (4) times as many contacts during the same time period. Result: 4 times the exposure equals 4 times the possible liability.

An effective program is no accident. No program was ever successful without well trained personnel. Personnel cannot be held accountable for making mistakes if they have not been instructed on what they are to do and trained how to do it properly.

The National Animal Care & Control Association (NACA) was formed in 1978 for the express purpose of assisting its members in performing their duties in a professional manner. One method of accomplishing this goal is to make personnel training programs available. This training must be designed to prepare animal control personnel for the challenges of solving the animal/people problems in today's world.

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National Animal Care & Control Association

40960 California Oaks Rd. #242
Murrieta, CA 92562

Phone: 913-768-1319
Fax: 913-768-1378

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